Frequently Asked Questions

Find answers to common questions about Bonita Brims hats, shipping, and custom orders.

  • Each Bonita Brims hat is handcrafted. Processing and shipping times may vary depending on demand.

  • Yes. Custom hat designs are available. Visit our Custom Hat page or contact us to start the process.

  • Due to the handcrafted nature of our hats, returns are handled on a case-by-case basis. Please contact us if you have an issue with your order.

  • You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

  • Shipping availability may vary depending on location. Contact us if you are interested in placing an international order.

  • Store your hat in a cool, dry place and avoid crushing the brim. Spot clean gently if needed.